Policies
Returns policy
If something is not right, you have 30 days from delivery to return it. No restocking fees, no interrogation.
Last updated 3 November 2026
What can be returned
Unopened and sealed products can be returned within 30 days of delivery. Anything opened, diluted or used cannot be returned unless it arrived damaged or leaking.
How to start a return
Email support@cabincare.store with your order number and the item you want to return. We reply within 24 hours with return instructions and the return address.
Refunds
Once your return arrives and is checked in, we refund the original payment method within 5 business days. Original shipping costs are refunded only when the item was faulty or the wrong item was sent.
Damaged or incorrect items
Send a photo of the item and its packaging within 7 days of delivery. We ship a replacement or refund you in full, including shipping, and you do not need to return the damaged item.
Exchanges
Want a different size or kit? Start a return for the original item and place a new order — that is the fastest way to secure your replacement before it sells out.